Blade Motorcycles Complaints procedure

Providing an excellent customer service is important to Blade Motor Cycles Limited, along with the complete satisfaction of our customers. It is never our intention to cause inconvenience to you, but occasionally, something goes wrong. We will always do our utmost to resolve a complaint to your satisfaction and will endeavour to address your complaint in a fair, consistent and prompt manner.
What we need from you in the event of you raising a complaint:

Vehicle details - Registration Number, Make & Model
Dealership details – site address and date of purchase/interaction
Complaint – a clear written statement of what your complaint is about and the expectation or resolution you require.
For Finance and Insurance complaints, please email: complaints@ha-limited.co.uk
For Data Protection complaints please email: dataprotection@ha-limited.co.uk
We would encourage you to contact the Manager of the department you have a complaint about (see Meet the Team pages for contact details).
Should that not provide a satisfactory resolution please contact the relevant site’s Head of Business (see Meet the Team pages for contact details)
For any other matters, including more general issues, then again contact the relevant site’s Head of Business (see Meet the Team pages for contact details)

What happens next?
We will endeavour to acknowledge your written complaint in 5 working days.
We will investigate and provide a written response within 4 weeks.  
If the investigation is likely to be longer, we commit to keeping you informed and explaining the reason for the delay.
Final response:
We will always aim to resolve your complaint at the earliest opportunity. We are required to respond to all complaints with our final outcome within 8 weeks, or explain why and how much further time is required.
The final outcome letter will include:

Our decision and reason as to whether the complaint has been upheld or rejected.
Details of any redress/remedial action being (or that has been) taken.
Your right to refer to the relevant Ombudsman if you remain unsatisfied with the outcome, along with their contact details.

If we need longer to investigate or cannot resolve your complaint within 8 weeks, we will keep you informed of the current situation and the planned course of action.
 
If you have a complaint about a Discretionary Bike Finance Commission Arrangement (DCA):
Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD
Telephone: 01452671560
E-mail: complaints@automotive-compliance.co.uk
Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk
Contact details you may need:
If your complaint is mechanically related to the vehicle then you have the right to refer to The Motor Ombudsman (TMO) Service.
Web: www.themotorombudsman.org
Phone: 0345 241 3008
In writing: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN.
For further help and advice related Data Protection complaints, contact The Information Commissioner’s Office (ICO).
For a Data Protection issue, you have the right to lodge a complaint with a Data Protection Regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:
Phone: 0303 123 1113
Email: casework@ico.org.uk
In writing: Information Commissioners Office, Wycliffe House, Waters Lane, Wilmslow, Cheshire, SK9 5AF.