Aftersales Specialist - Cheltenham Harley-Davidson

POSTED: 30/11/-0001

Aftersales Specialist

Location: Cheltenham

Brand: Harley Davidson

Salary: £30,000 OTE

Driver Licence Required: Yes

About Harley Davidson Cheltenham

At Harley Davidson Cheltenham, we live and breathe the spirit of freedom and adventure that defines our iconic brand. Our success is built on our passionate team and loyal customers. We believe in delivering the ultimate customer experience, every time.

Are you a passionate and driven individual with a strong background in customer service? If so, we have an exciting opportunity for you at Cheltenham Harley-Davidson!

The Role

Join us at Harley-Davidson Cheltenham as an Aftersales Specialist, where you'll be the driving force behind exceptional customer service for our aftersales team. You will be responsible for endorsing our aftersales service, while providing the highest level of customer service. Your passion for motorcycles and your ability to connect with customers will contribute to growing our customer base and enhancing the reputation of the world class brands we represent.  You will be ensuring the workshop and customers’ needs and requirements for parts are met. This will be achieved by maintaining stock levels against delivery notes and storing parts in correct places. Pre-picking parts for the workshop to ensure smooth flow of jobs. Processing payments and invoices for customers and dealing with walk in customers ensuring these are managed to a high standard throughout to exceed the customer expectations.

About You

You will need to have proven experience in customer service, preferably with a focus on high-end motorcycles/brands.  Strong organisation and a track record of achieving targets, experience around aftersales. Exceptional team & communication skills.   

Benefits

  • Brand accredited training and support
  • Career progression and development opportunities
  • Flexible working days
  • Generous long service and loyalty awards
  • Employee Assistance Programme for 24/7 support
  • Life assurance (3x annual base salary)
  • Cycle to work scheme
  • Eyecare voucher scheme
  • Pension scheme with employer contributions
  • 30 days annual leave including Bank Holidays 
  • Staff discounts
  • Additional day off for your birthday

If you're ready for a change and enjoy engaging with people, we want to hear from you! Join us at Harley Davidson Cheltenham and work with some of the most passionate individuals in the industry.

Click here to apply

 

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Blade Motor Cycles Limited an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Blade Motor Cycles Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

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