Aftersales Specialist
Location: Cheltenham
Brand: Harley Davidson
Salary: £30,000 OTE
Driver Licence Required: Yes
About Harley Davidson Cheltenham
At Harley Davidson Cheltenham, we live and breathe the spirit of freedom and adventure that defines our iconic brand. Our success is built on our passionate team and loyal customers. We believe in delivering the ultimate customer experience, every time.
Are you a passionate and driven individual with a strong background in customer service? If so, we have an exciting opportunity for you at Cheltenham Harley-Davidson!
The Role
Join us at Harley-Davidson Cheltenham as an Aftersales Specialist, where you'll be the driving force behind exceptional customer service for our aftersales team. You will be responsible for endorsing our aftersales service, while providing the highest level of customer service. Your passion for motorcycles and your ability to connect with customers will contribute to growing our customer base and enhancing the reputation of the world class brands we represent. You will be ensuring the workshop and customers’ needs and requirements for parts are met. This will be achieved by maintaining stock levels against delivery notes and storing parts in correct places. Pre-picking parts for the workshop to ensure smooth flow of jobs. Processing payments and invoices for customers and dealing with walk in customers ensuring these are managed to a high standard throughout to exceed the customer expectations.
About You
You will need to have proven experience in customer service, preferably with a focus on high-end motorcycles/brands. Strong organisation and a track record of achieving targets, experience around aftersales. Exceptional team & communication skills.
Benefits
- Brand accredited training and support
- Career progression and development opportunities
- Flexible working days
- Generous long service and loyalty awards
- Employee Assistance Programme for 24/7 support
- Life assurance (3x annual base salary)
- Cycle to work scheme
- Eyecare voucher scheme
- Pension scheme with employer contributions
- 30 days annual leave including Bank Holidays
- Staff discounts
- Additional day off for your birthday
If you're ready for a change and enjoy engaging with people, we want to hear from you! Join us at Harley Davidson Cheltenham and work with some of the most passionate individuals in the industry.
Click here to apply